Refund Policy
A legal disclaimer
At Cerana Foods, customer satisfaction is our top priority. Since our products are consumables, we unfortunately cannot accept returns or provide refunds once the product has been opened or delivered.
However, we care deeply about quality and safe packaging. If you receive a product that is damaged, defective, or compromised in quality, we are here to help.
What to Do in Case of an Issue
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Unboxing Video Required – Please record a proper unboxing and unpacking video when opening your order.
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Send to Us – Share the video along with your order details at support@ceranafoods.com within 24 hours of delivery.
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Review & Resolution – Our team will carefully review your case. If it is genuine, we will do our best to provide a suitable resolution, which may include a replacement or another fair solution.
Important Notes
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No returns or refunds are accepted for reasons such as change of mind or taste preference.
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Claims without a clear unboxing video will not be considered.
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We are committed to resolving genuine issues promptly and fairly.
Thank you for trusting Cerana Foods. Your support means the world to us, and we are always here to ensure you have the best possible experience.